This course is relevant to Office Managers, Owners, Dentists, Hygienists, Potential Owners, Potential Office Managers, and all Team members who wish to understand Dental Office Management better.

Day 1 - February 28th, 2025

(Webinar | 9am - 3pm)

1. Management in the dental office

   1. Management Styles

   2. Personalities (Patients and Team) 

   3. Leadership

   4. Dynamics and Logistics

   5. Accountability to Dentist Owner

   6. Understanding the Roles in the office

   7. Basics of conflict resolution

   
   

2. Daily Management

   1. Team Daily Management - Understand the importance of proper team schedules

   2. Providers Schedule Management

   3. Financial Management 

   4. Daily Processes in the dental office - Monitors and flags

   5. Daily Patient management

   6. Daily reports and processes  

   
   

3. Schedule Management

   1. Creating production Goals (production) 

   2. Creating goals (case acceptance)

   3. Creating goals (re-appointments tx and hyg)

   4. Chart Audits (by role)

Day 2 - March 28th, 2025

(In-Person | 9am - 4pm)

1. Communication

   1. Chart Audits (in depth)

   2. Morning Huddles

   3. Team Meetings

   4. “Tough Conversations” communication 

   5. Dentist/Manager Communication

   6. Patient/Team Communication

   7. “Limiting Words” vs “Empowering Words”

   8. The Art of Script Building

   9. Phone communication

   10. Short Notice Cancelation conversation

   11. Confirmation and Reminder Conversation

   12. Reactivation of dormant patients conversation

   13. More situational communication examples

       
       

2. Hygiene Department Management

   1. Understanding the Hygiene department (Care and Numbers)

   2. Expectations of production as per the RCDSO / ODA / CDHO

   3. Hygiene Retention

   4. Hygiene Case Acceptance

   5. Why is Hygiene important and how to grow it in your practice

   
   

3. Treatment Coordination and Case Acceptance

   1. Dental Procedures explained

   2. Dental Procedures Presented

   3. Measuring the Case acceptance success

   4. Role Play

   5. Scripts for Dental Treatment Presentation

   6. Unscheduled treatment plans handling

   7. Predetermination management

Day 3 - April 25th, 2025 

(Webinar | 9am - 3pm)

1. VIP Patient Experience

   1. Phone Communication

   2. Emergency patient experience

   3. Basics of Check in

   4. Basics of Check out

   5. New Patient Experience

   6. Post Op / Visit Patient Experience 

      
      

2. Marketing and Advertising

   1. External marketing

   2. Internal Marketing

   3. Google Reviews 

   4. Social Media

   
   

3. Team Empowerment and motivations

   1. Bonus Systems

   2. Empowerment Meetings

   3. Daily Affirmations

   4. Correction

Day 4 - May 3rd, 2025

(Webinar | 9am - 3pm)

1. Human resources

   1. Recruitment

   2. Onboarding

   3. Contracts and Job Descriptions

   4. Training

   5. Employee Files

   6. Warning letters and PIP’s

   7. Performance Evaluations

   8. Termination

   9. Investigations (Bullying / Harassment / Gossip)

   
   

2. Binders and More

   1. IPAC

   2. Health and Safety

   3. Employee Files

   4. Certificates

   5. WHIMS Board

   
   

3. Numbers

   1. Daily Reports

   2. Monthly Reports

   3. Understanding your reports

   4. Accounts Receivable

   5. Collections 

   6. Payment Plans

   7. Financial Agreements

   8. Financial Policies

   9. Understanding the Cost of operation

   10. Net Cash Flow and EBITA 

Day 5 - June 7th, 2025

(Webinar | 9am - 3pm)

1. Technology Today

   1. What do we need to know to manage - Technology (Business and Dental)

   2. Basic software’s (PMS / Recall Software’s)

   
   

2. Creating protocols in the office

   
   

3. Change implementation

   1. Process and communication

   2. Overcoming resistance

Day 6 - June 14th, 2025 

(In-Person | 9am - 4pm)

1. Sales in a dental Setting

   
   

2. Yearly strategy building- Growth plan